Customer Care Number of All DTH opererators

Tata Sky

1. Customer Care : 1860 120 6633, 1860 500 6633
2. Customer Care (Toll Free) : 1800 208 6633
3. Book New Connection: 74117 74117 (missed call only)

Dish TV

1. Customer Care(Toll-Free): 18002583474
2. Customer Care : 1860-258-3474, 1860-120-3474
3. Customer Care Email: customercare@dishtv.in 

Airtel Digital TV Customer Care No :

Madhya Pradesh & Chhattisgarh	0755 4448080
Uttar Pradesh	0522 4448080
Karnataka	080 44448080
Andhra Pradesh	040 44448080
Mumbai	022 44448080
Maharashtra	020 44448080
Himachal Pradesh	08628048080
Assam	08133848080
Jammu & Kashmir	09596748080
Bihar & Jharkhand	09955148080
West Bengal	033 44448080
Delhi	011 44448080
Tamil Nadu	044 44448080
Kerala	0484 4448080
Noth East	08132948080
Haryana	0124 4448080
Gujarat	079 44448080
Rajasthan	0141 4448080
Orissa	07077448080
Punjab	0172 4448080

 Customer Care Email: digitaltv@airtel.com

Videocon D2h

1. Customer Care: 91156 91156

Sun Direct

1. Customer Care (Toll-Free):1800 123 7575
2. Customer Care:7601012345

Resource :https://www.plansinfo.com/blog/customer-care-number-dth-opererators/

 

Sony issues disconnection notice against Tata Sky

MUMBAI: Sony Pictures Networks India (SPNI) has issued disconnection notice to direct to home (DTH) operator Tata Sky for non-renewal of agreement. In its caution notice, the broadcaster stated that its channels will be discontinued from the platform three weeks from the issue of notice.

SPNI has said that both Sony and TV Today Network channels will be discontinued. Sony also distributes the TV Today Network channels.

On 9 September, Tata Sky had issued a disconnection notice to TV18 Broadcast and Turner International India due to non-renewal of agreement. The DTH operator had stated that the TV18 and Turner channels distributed by IndiaCast Media Distribution will cease to be on the platform 15 days from the date of the notice.

IndiaCast has a bouquet of 68+ channels including 17+ HD channels spanning across various genres including general entertainment, kids, news, music, infotainment, and movies in India.

Tata Sky had moved Telecom Disputes Settlement and Appellate Tribunal (TDSAT) against IndiaCast’s disconnection notice.

The DTH operator had done the same with ZEEL as well. After ZEEL issued a disconnection notice, the DTH operator hit back with its own disconnection notice against the broadcaster.

Tata Sky is a leading DTH platform in the country after Dish TV/Videocon d2h combine with 25% share of the active pay DTH subscribers market of 67.53 million.

According to a Crisil report, Tata Sky’s net profit has zoomed to Rs 408 crore for the fiscal ended March 2018 as against Rs 8 crore in the previous fiscal.

PAT margin saw an improvement at 7.1% compared to 0.1% in the year-ago period. In FY17, the company’s net profit had tanked 90% to Rs 8 crore compared to Rs 80 crore in FY16.

Tata Sky’s FY18 revenue has jumped 8% to Rs 5719 crore from Rs 5302 crore in FY17. The revenue was Rs 4472 crore in FY16.

Resource  : https://www.televisionpost.com/sony-issues-disconnection-notice-against-tata-sky/

Irdeto secures Orange DTH service in Slovakia

Orange Slovensko has selected Irdeto as its partner to securely deliver content through its recently launched DTH service to subscribers in Slovakia. The service was launched along with a new premium sports channel Orange Sport, with Irdeto Conditional Access securing a range of premium content.

Irdeto’s Broadcast Managed Services business unit, comprising a dedicated team of broadcast professionals, will manage the conditional access system for Orange Slovensko’s DTH platform on an ongoing basis, which also includes encryption for DVB services for STBs and CAMs.

The launch of our new DTH service in Slovakia is part of our ongoing plan to provide the best possible service to our customers, both in terms of content and accessibility,” said Karol Flak, TV unit manager, Orange Slovensko. “An effective managed service to ensure secure delivery of content is crucial to this success and Irdeto’s ability to provide a flexible business model which fully meets our requirements and expectations, combined with its strong track record in secure pay TV delivery, makes it the perfect partner to help us to achieve our goals.”

“As operators launch new services like Orange Slovensko’s DTH offering, it is critical to ensure premium content is delivered securely,” said Richard Frankland, VP Sales, EMEA, Irdeto. “Our partnership with Orange Slovensko will protect the DTH service and content delivery mechanisms, allowing its resources to be focused on developing its content offering and providing a great user experience for customers.

Resource  https://advanced-television.com/2018/09/14/irdeto-secures-orange-dth-service-in-slovakia/

Star, Airtel Digital TV renew content deal

MUMBAI: After weeks of bitter public spat, broadcaster Star India and direct to home (DTH) operator Bharti Telemedia (Airtel Digital TV) have reached an agreement.

The move will ensure that the Airtel Digital TV consumers will get access to Star India channels which includes the Indian Premier League (IPL) telecast on Star Sports network.

Earlier, both parties had decided to opt for reference interconnect offer (RIO) or a la carte deal as the negotiations on renewal was not moving forward. Had the agreement not been reached, Star channels would have been removed from Airtel Digital TV’s packages.

“Airtel Digital subscribers will continue to get uninterrupted access to all of Star’s programmes including Vivo IPL, following an agreement reached between Star

and Airtel. Both parties would like to assure their subscribers that the two companies are committed to bringing more and more high-quality content and

experience to their consumers,” the two parties said in a joint statement.

Incidentally, the Telecom Disputes Settlement and Appellate Tribunal (TDSAT) had directed Star and Airtel to either enter into a negotiated agreement before 31 March or else go the RIO deal will come into effect from 1 April.

The agreement between Star and Airtel had expired on 31 October. The previous agreement was extended by Star during the period of negotiation. With negotiations not bearing any results, the broadcaster had issued a disconnection notice to the DTH operator on 15 February due to non-signing of the subscription agreement, non-payment of dues and non-submission of subscriber reports.

Airtel retaliated to Star’s notice by informing its subscribers that Star channels will be removed from packages from 8 March and suitable replacement channels will be offered.

On 3 March, Airtel requested Star to allow it to avail channels on RIO basis. The broadcaster responded by saying that the DTH operator needs to clear arrears, submit subscriber reports, and sign the agreement.

The DTH operator raised the dispute about the pending dues and stated that it was entitled to an RIO deal to protect the interests of the subscribers from 9 March.

Following this, the DTH operator filed the petition in TDSAT challenging Star’s disconnection notice. The tribunal asked the DTH operator to clear dues except for the disputed amount of Rs 9.8 crore.

Subsequently, Star filed an application before the TDSAT to direct the DTH operator to ink RIO-based deal effective 9 March and clear dues worth Rs 17.8 crore.

After the TDSAT order, the two parties indulged in a virtual slugfest running ads and scrolls accusing each other of being unreasonable. While Airtel accused of increasing prices of its channels Star retorted back by asking Airtel Digital TV subscribers to switch to other platforms to get Star channels without any additional cost.

In order to ensure that its subscribers don’t miss out on the IPL action, it had assured its customers by stating that they will get Star Sports 1/Star Sports 1 Hindi channels as part of base pack till 30 May.

It is pertinent to note that Star has also issued disconnection notices to DTH operators Dish TV and Videocon d2h, who have since merged to become a single entity.

With Indian Premier League (IPL) round the corner, Star is using the popularity of the league to get sweeter deals from distribution platforms. The broadcaster has paid a whopping Rs 16,347.5 crore to secure the IPL media rights till 2022.

Resource  :http://www.televisionpost.com/star-airtel-digital-tv-renew-content-deal/

Reliance Jio extends free Prime membership for existing users till March 2019

MUMBAI: Reliance Jio Infocomm has extended the Prime membership to existing Prime members for another year at no additional cost. New customers will have to pay Rs 99 during on-boarding for Prime membership.

The telecom operator has over 175 million Jio Prime Members. The Jio Prime membership was valid till 31 March 2018.

Apart from offering data at a reasonable price, the Prime membership comes with a host of other benefits including free access to Jio’s over the top (OTT) apps like JioTV, Jio Music, and Jio Movies among others.

Through these suite of OTT apps, Jio customers get access to 550+ Live TV Channels, 6,000+ movies, lakhs of Videos/TV shows, 1.4+ crore Songs, 5,000+ magazines, and 500+ newspapers.

MyJio offers a single click access to 24*7 self-service and account management. It also offers access to all Jio applications and other innovations in addition to access to the best deals and offers.

Jio customers will also get access to exclusive content including Winter Olympics 2018 exclusively on JioTV. Recently, JioTV also offered Nidahas Cricket Trophy 2018, and Carabao Cup.

It also offers customers Platinum access to live shows and concerts like Filmfare Awards, Justin Bieber Concert, Ed Sheeran Concert, Lakme Fashion Week, and Jio MAMI Film Festival.

Reliance Jio Infocomm customers consume more than 200+ crore hours of video per month on the network, as on 31 December. The per subscriber per month video consumption stood at 13.4 hours.

Jio subscribers continue to demonstrate high activity level with average data consumption per user per month of 9.6 GB and average voice consumption of 694 minutes per user per month.

The company is making progress in delivering Enterprise solutions and FTTH with beta trials initiated in a few locations. These services are being offered using the same integrated network and platforms.

Jio has built a next-generation all-IP data network with latest 4G LTE technology. It is the only network built as a Mobile Video Network and providing Voice over LTE technology.

It has built a future-ready network which can easily deploy 5G and beyond technology in the last leg. Jio has created an ecosystem comprising network, devices, applications and content, service experience and affordable tariffs for everyone to live the Jio Digital Life.

Jio has created a strong data network with infrastructure and backhaul for offering wireless services, wireline services, FTTH, Enterprise offering, IOT services and other digital services. These will lead to further data consumption on the network.

Resource  : http://www.televisionpost.com/reliance-jio-extends-free-prime-membership-for-existing-users-till-march-2019/

Cable TV ahead of DTH in market share: Rathore

MUMBAI: India has more cable TV households than direct to home (DTH) homes, minister of state in the ministry of information and broadcasting (MIB) Rajyavardhan Singh Rathore has said in the Rajya Sabha.

As per the data available on Management Information System (MIS) developed by the MIB, cable TV has a share of 46.5% of the TV households in India while DTH companies have 42.4% share. The two modes of distribution have a collective share of 88.9% of the Indian market.

Apart from cable TV and DTH, TV broadcasting service is provided through headend in the sky (HITS) and internet protocol television (IPTV).

Responding to a question in Rajya Sabha whether the government is giving precedence to DTH platforms over the cable TV platforms, Rathore said that the cable industry has played a prominent role in the growth of the electronic media sector.

“As per data available on Management Information System (MIS) developed by the Ministry, the reach of TV households in Cable TV is 46.5% and in DTH services it is 42.4%,” he stated.

He further stated that the MIS data shows that both the platforms are in position and increasing simultaneously as per the choice of consumers.

On being asked about the threat to human life due to cable’s carrying TV signals, Rathore said that the Section 4B of the Cable TV Networks (Regulation) Act, 1995 empowers the Central Government to lay down appropriate guidelines to enable the State Governments to put in place an appropriate mechanism for speedy clearance of requests from cable operators for laying cables or erecting posts on any property vested in, or under the control or management of, any public authority and for settlement of disputes, including refusal of permission by the public authority.

He also added that the ministry had on 16 June 2017 had issued guidelines to all the state governments to enable them to put in place an appropriate mechanism for speedy clearance of requests from cable operators for grant of Right of Way (RoW) to maintain the cable infrastructure underground and/or over ground on any property vested in, or under the control or management of, any public authority.

“The guidelines have obligations on the part of Cable Operator while laying the cable lines, to ensure mitigation of public inconvenience and to provide public safety,” Rathore said in response to the question on public safety.

According to BARC, there are 183 million TV households in the country translating to 64% penetration of the total households in India. The TV universe has 780 million individuals.

TV penetration still has headroom for growth in rural India which has 52% penetration compared to 87% in urban. The urban and rural households stand at 84 million and 99 million respectively.

Terrestrial, which used to be the only form of distribution till the mid-90s, is nearly extinct with digital penetration touching a historic 98%.

Resource  :http://www.televisionpost.com/cable-tv-ahead-of-dth-in-market-share-rathore/

MIB admits no DTH infra sharing permission sought

NEW DELHI: Despite the initial hype and enthusiasm over infrastructure sharing by broadcast, cable and satellite-delivered service players (such as DTH operators) and lengthy suggestions on the subject by the Telecom Regulatory Authority of India (TRAI), the government has admitted no stakeholder has evinced interest so far. 

“Ministry of Information and Broadcasting has not received any proposal from DTH operators for sharing of satellite transponders and earth station facilities with other DTH players and distribution platforms,” junior MIB minister Rajyavardhan Rathore told the Indian Parliament last week.

Pointing out that sector regulator TRAI had made recommendations in March 2017 on infrastructure sharing by broadcast and cable sector players, the minister admitted that enabling sharing could address the issue of the demand-supply mismatch. Such a sharing could also “reduce capital and operating expenditure” of a service provider to an appreciable extent, Rathore added.

TRAI had made suggestions on the hows and whys of infrastructure sharing, especially by DTH players, and had also exhorted the government to tweak policy guidelines to enable such sharing.

“To enable [the] sharing of the DTH platform and transport streams transmitted on the DTH platform, the authority recommends that the guidelines for providing DTH services should be suitably amended,” TRAI had noted while making recommendations on infrastructure sharing.

A decision to review the DTH policy guidelines is pending with the MIB with no firm decision on it being taken yet, if industry sources are to be believed, who also pointed out that the ministry may be readying files to refer the issue to the Ministry of Law and Justice for an opinion—a move that could be time consuming. The lack of a policy review has resulted in several glitches hitting DTH operators in India.

TRAI had suggested that to ensure efficient use of scarce satellite resources, DTH operators—which have already set up earth stations and hired satellite transponder capacities, and willing to share the platform and transport stream of TV channels—should be allowed to do so with prior written intimation to the government.

Amongst other recommendations of TRAI on sharing of infrastructure by DTH and distribution platforms, the following are noteworthy:

--- The central government should encourage sharing of infrastructure, wherever technically feasible, in TV broadcasting distribution network services on a voluntary basis.

--- To allow a new DTH operator to use the existing DTH platform and transport streams of TV channels transmitted on that platform, the conditions relating to hiring of satellite capacity and setting up of an earth station should be amended suitably.

--- A DTH operator, providing DTH services using the shared infrastructure with another DTH operator, should be allowed to establish, maintain and operate its own platform at a later date within the licence validity period if it decides so after following the due procedure.

--- An easier process should be put in place to ensure continuity of services to subscribers in the event of any disaster. One of the way in which it could be ensured is sharing of the main and the disaster recovery site in hot standby mode with the prior approval of the licensor.

--- The DTH operator, willing to share its transport stream of TV channels with another DTH operator, should ensure that the other DTH operator has valid written interconnection agreements with broadcasters concerned for distribution of pay TV channels to the subscribers.

--- On a voluntary basis, sharing of head-end used for cable TV services and transport streams transmitting signals of TV channels, among MSOs, should be permitted. 

Resource   : http://www.indiantelevision.com/regulators/ib-ministry/mib-admits-no-dth-infra-sharing-permission-sought-180212

Doordarshan channels on DTH may soon show live cricket

The move will help DTH viewers avoid subscribing to expensive sports channel bouquets for enjoying the matches.                                                        

New Delhi: In a bonanza for the cricket-lovers, the Narendra Modi government is contemplating to bring a regulation to allow mandatory telecast of Indian cricket matches on Doordarshan channels available to dish or DTH subscribers.

The move will help DTH viewers avoid subscribing to expensive sports channel bouquets for enjoying the matches. At present, Doordarshan channels that telecast matches are blacked out by DTH operators, forcing viewers to subscribe sports pay channels.

Top officials of the Union information and broadcasting ministry are understood to be studying a proposal for mandatory telecast of Indian cricket matches on Doordarshan channel available to DTH subscribers.

Currently, free telecast of cricket matches of national importance on Doordarshan is available only to those viewers who use its terrestrial network — that uses conventional antennas and requires no monthly subscription as in the case of DTH.

Sources stated that the I&B ministry has sought the opinion of the law and justice ministry regarding the issue mandatory telecast of matches on DD channels available to DTH subscribers.

It is learnt that the move to bring in the new broadcast regulations to ease telecast of cricket matches comes after last year’s Supreme Court decision that Prasar Bharati can air the feed from private broadcasters, only on terrestrial network and Free Dish but not on Doordarshan channels carried by cable operators and private DTH platforms.

Under the Sports Broadcasting Signals (Mandatory Sharing with Prasar Bharati) Act, 2007, private broadcasters are obliged to share live broadcasting signals of sporting events of national importance with Prasar Bharati. Section 8 of the Cable Television Networks (Regulation) Act makes it mandatory for all cable operators to carry two Doordarshan channels but there is no binding that the DD channel showing cricket matches has to be shown.

The proposed changes would mean that cable operators can get access to the broadcast of sporting events through two avenues, through private channels, by paying subscription fees, and via the channels of Doordarshan.

 Resource   : http://www.asianage.com/india/all-india/270118/doordarshan-channels-on-dth-may-soon-show-live-cricket.html

Tata Sky ties up with Ola Sunburn Festival 2017 to bring the biggest EDM extravaganza to small screens

UMBAI: Tata Sky, India’s leading content distribution platform, tied up with Ola Sunburn Festival 2017, one of the largest music festivals in the world, to bring its eclectic mix of music, entertainment, experiences, celebration and lifestyle straight to the small screens. Apart from live streaming Ola Sunburn Festival 2017, Tata Sky Mobile App will showcase nearly 500 hours of music fest content from over the years too, which will be open to all users, including non-subscribers.

Performances by the headliners of Ola Sunburn Festival – Dimitri Vegas and Like Mike, DJ Snake, Clean Bandits, Martin Garrix, Afrojack and KSHMR – will be live-streamed on Tata Sky Mobile App. Over and above the 4 days of live streaming, prior to the event there will be a rich library of content available on demand on the app. This includes official after movies, artist interviews, exclusive backstage footage and performances from the world’s top EDM acts such as KYGO, NUCLEYA, Hardwell, David Guetta, Tiesto, Armin Van Burren and many more as well as an archive of all the past events from Sunburn season 10.

This is the first time ever that Ola Sunburn festival, which kicks off on December 28th, will be live streamed on the Tata Sky Mobile app making it the only OTT platform covering the festival live.
The sheer depth of content on offer, which will be archived on the app for viewing after the festival ends, will allow EDM fans to fully immerse themselves in the 11th edition of Asia’s largest music festival on-the-go wherever and whenever they like. Moreover, Tata Sky will broadcast snippets of Ola Sunburn Festival 2017 on Channel 100 too.

Tata Sky’s Chief Communication Officer, Malay Dikshit said, “With increasing screens and the appetite of millennials to experiment with content, it is essential to reach the entertainment needs of consumers, just the way they like it. To create endearing and impactful engagement with millennials and to bring alive content across all types and sizes of screens, the Tata Sky Mobile App has partnered with the hugely popular music festival - Sunburn.”

The Sunburn Festival, the highlight of a year-long calendar of Sunburn events, has established itself as one of the annual ‘go-to’ events for EDM fans, drawing crowds of hundreds of thousands from India and around the world every year.

To cater to these fans, Tata Sky has lined up a number of ground-breaking experiences:
- A breath-taking 360-degree virtual reality experience that will let fans see what the DJ sees as he cranks out his tunes, putting them at the heart of the action like never before.
- A Graffiti Wall where fans can get their photographs clicked and jazz them up by drawing over them with personalised messages, quirky costumes or spray paint.

- A 3D hologram of the company’s logo at various points at the venue, in order to make fans’ engagement with India’s leading content distribution platform an even more experiential one.
Resource   :http://www.indiantelevision.com/dth/dth-services/tata-sky-ties-up-with-ola-sunburn-festival-2017-to-bring-the-biggest-edm-extravaganza-to-small-screens-171227

MIB clears path for Dish TV Videocon | Indian Television Dot Com

MUMBAI: Even as a new global media powerhouse was created in the US yesterday with Disney’s buyout of Fox's entertainment assets for $52.4 billion, India’s ministry of information & broadcasting (MIB) has cleared the decks for Dish TV and Videocon d2h paving the pathway for the creation of a mammoth DTH company.

The companies had received the green signal from the Mumbai division of the national company law tribunal some months ago after which the ministry’s approval was pending. Dish TV and Videocon d2h reported separate revenue and EBITDA numbers which at a pro-forma level add up to Rs 60,862 million and Rs 19,909 million for FY17. Following the amalgamation, the combined entity will be renamed as Dish TV Videocon Limited. 

As on 30 September 2017, the duo together serve more than 29 million customers.

Dish TV CMD Jawahar Goel says, ““It has been a long journey since the announcement of the agreement between the two companies a year back. We would like to thank the ministry of information and broadcasting, the national company law tribunal, the competition commission of India, the securities and exchange board of India, the stock exchanges and all other stakeholders for showing their trust in us. I would also like to express our gratitude to our shareholders for standing by us through the transaction and believing in us to take the combined entity to the next level going forward.”

Dish TV group CEO Anil Dua says, “Together, Dish TV and Videocon d2h are going to write history as we embark on this journey of delighting our 29 million and growing customer base. It is an exciting way ahead as we get this opportunity to leverage the individual strengths of the two organisations. I feel reassured looking at the formidable combination of these two talented teams that are now going to be working together towards a shared vision and common goals.”

Dish TV Videocon is expected to provide better synergies and growth opportunities through enhanced after-sales, distribution and technology capabilities. Aon, Deloitte and PwC have been roped in to help it with project management for seamless integration of core functions, processes and technology infrastructure.

It has been a year-long journey for Dish and Videocon since they announced the intent to merge last November. The scheme will take effect in the coming weeks.

For the quarter ended 30 September 2017, Videocon d2h saw PAT of Rs 168 million and an addition of 0.21 million subscribers, taking its total to 13.25 million. On the other hand, Dish TV’s PAT for the same quarter was Rs 689.6 million while subscribers increased by 0.188 million to hit 15.9 million.

The new year is expected to be a good one for the dynamic duo. And they have every reason to celebrate.

Resource : http://www.indiantelevision.com/dth/dth-operator/mib-clears-path-for-dish-tv-videocon-171215